FAQ's
We are happy to have you as a client!
Below, you’ll find answers to some of the most frequently asked questions.
Do you ship worldwide?
Currently, we do not offer worldwide shipping. We provide free standard shipping within the continental U.S. for orders of $30 or more. For orders under $30, there is a shipping fee of $6.99
or $9.99 for expedited shipping (1-2 days).
What is your return policy?
We want you to be completely satisfied with your purchase. If you are unsatisfied with our products for any reason, please contact us within 30 days of receiving your order. You can reach us at support@diversebee.com and we will gladly address the issue and process a refund.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or incorrect. We will evaluate the issue and provide a solution.
Can I change or cancel my order?
You can request changes or cancellations within 24 hours of placing your order. Please contact us as soon as possible for assistance.
DiverseBee products
Are DiverseBee Bible Tabs laminated?
Yes, all DiverseBee Bible Tabs are laminated with a thin matte foil that enhances the durability of the tabs without adding bulk after application. You can verify the lamination by gently tearing a blank tab.
Are DiverseBee highlighters no bleed?
Our water-based highlighters and pens are designed to prevent bleeding and smearing during journaling or Bible study. However, consider the thickness of the Bible or journal page you are using and avoid pressing too hard or layering excessively.
What pens can I use on the PET sticky notes?
You can use various pencils and pens on our PET sticky notes, but for the best results, we recommend oil-based pens that dry quickly and don’t smudge. These pens are available as part of our Sticky Notes Set or as a separate 4-pack Quick Dry Permanent Pens. You can find it here:
How can I contact customer support?
For inquires, wholesale quotes, feedback or collaboration opportunities, please use the contact form on our website or email us directly at support@diversebee.com.
Do you make custom orders?
Unfortunately, we do not accept custom orders due to the specific designs and complex production processes of our products.